Privacy Policy

Privacy Policy for PFsewa (Claimora Innovations Pvt. Ltd.)

Effective Date: [Insert Date]
Last Updated: [Insert Date]

At Claimora Innovations Pvt. Ltd. (“PFsewa”, “we”, “our”, or “us”), we recognize the importance of protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, process, store, and share your information when you access or use our website, mobile applications, or related services (collectively, the “Services”).

By using our Services, you consent to the practices outlined in this Privacy Policy. If you do not agree, you should refrain from providing personal information or accessing our Services.

1. Who We Are

PFsewa is a platform operated by Claimora Innovations Pvt. Ltd., based in Gurugram, India. We assist clients in resolving Provident Fund (PF),Pension,KYC and other related issues to ensure seamless transfer of financial benefits to their rightful beneficiaries.

2. Scope of the Policy

This Privacy Policy applies to all personal data collected:

Through our website, mobile apps and communication channels.
From users, visitors, clients, and their authorized representatives.
From third-party sources, regulators, or lawful government agencies.

It does not apply to websites, products, or services offered by third parties, even if linked from our Services.

3. Personal Data We Collect

We may collect the following categories of data when needed for service delivery:

a) Information You Provide Voluntarily

Name, contact details (email, phone, address).
Identification documents and numbers (Aadhaar, PAN, etc.).
Employment and Provident Fund details (UAN, EPFO passbook info).
Nominee details.
Information submitted through forms, support requests, surveys, events, or grievance channels.

b) Information Collected Automatically

IP address, browser type, operating system, device information.
Date/time of access, login activity, session logs.
Search queries, site navigation, interaction history.
Cookies and similar tracking technologies.

c) Information from Third Parties

Data from EPFO, APISetu APIs and government portals.
KYC details shared by financial institutions, partners, or group entities.
Information shared by law enforcement or regulators to comply with statutory obligations.

4. Personal Data of Minors

We do not knowingly collect data from individuals below 18 years of age. If you are a guardian providing consent on behalf of a minor, you must furnish proper authorization. If we discover that we have inadvertently collected data from a minor without parental consent, we will promptly delete it.

5. How We Use Your Personal Data

We use your information only for lawful purposes, including:

To verify identity and complete KYC as and when required.
To fetch PF/EPFO account details via authorized APIs and portals.
To provide services related to PF claims, withdrawals, transfers, and issue resolution.
To communicate updates, legal notices, or service changes.
To comply with applicable laws.
To prevent fraud, unauthorized transactions, and security threats.
To improve our Services, customer support, and user experience.

Any new use of your data beyond the above will require your explicit consent.

6. Sharing and Disclosure of Information

We do not sell or rent your personal data. However, we may share it under the following circumstances:

Within Claimora Innovations Pvt. Ltd.: With employees, directors, contractors, and agents who require access.
Service Providers: With vendors assisting in KYC verification, cloud hosting, communications, analytics, or PF processing.
Regulators & Authorities: With EPFO or other competent bodies to comply with law.
Affiliates/Partners: With group entities or third-party service providers offering related financial services, subject to consent.
Business Transfers: In case of mergers, acquisitions, or restructuring.
Legal Requirements: Where disclosure is necessary to comply with court orders, investigations, or fraud prevention.

7. Transfer of Data

Your data may be processed or stored on servers located outside India. When such transfers occur, we ensure compliance with applicable Indian data protection laws, and contractual safeguards are applied to protect your information.

8. Data Security

We employ reasonable technical, administrative, and physical safeguards to protect your data against unauthorized access, misuse, loss, or disclosure. Measures include:

Encryption of sensitive data.
Restricted access on a need-to-know basis.
Regular security audits and compliance checks.

However, no system is completely secure. We cannot guarantee absolute security of your data beyond our reasonable control.

9. Data Retention

We retain personal data only as long as required:

For service delivery.
To comply with legal, regulatory, or tax obligations.
To resolve disputes and enforce agreements.

Once the purpose is fulfilled, data will be securely deleted or anonymized ( as per our privacy policy and data guidelines).

10. User Rights under Digital Personal Data Protection Act, 2023

As per Indian law, you have the right to:

Access: Request a summary of your personal data processed by us.
Correction & Erasure: Request updates, corrections, or deletion.
Restrict Processing: Limit certain uses (e.g., unsubscribe).
Data Portability: Receive your data in a machine-readable format.
Nominate: Appoint a nominee to exercise rights in case of death/incapacity.
Grievance Redressal: Seek redressal through our team.

If you wish to exercise any of the rights set out above, please send a request via contacting us through the details provided hereunder. Your request is subjected to proper authentication,appropriate identification and does not violate any applicable law or infringe any third person’s rights.

📞 +91-73748-72748
✉️ support@PFsewa.com

11. User Obligations

You agree to:

Provide accurate and complete information.
Use Services only for lawful purposes.
Maintain confidentiality of your login credentials and OTPs.
Promptly notify us of any unauthorized access or device loss.

Misuse, fraud, or illegal activity may result in termination of services and legal action.

12. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices, and encourage you to review their policies.

13. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or law. will be posted on our website, and continued use of our Services constitutes acceptance of the updated policy.